Service Delivery Policy

socialmediaboost.it.com is a digital-services platform. We do not ship physical goods, and therefore there are no postage charges, no delivery addresses, no customs, and no physical proof-of-delivery.

"Delivery" means the technical process by which engagement metrics (such as followers, likes, views) are added to the public asset a customer identifies at the time of order.

1. Order placed. The moment your order is submitted, the wallet is debited and an order reference is generated (visible at /dashboard/orders).
2. Order queued. The order is added to the delivery queue for the relevant service.
3. Order started. Delivery begins. For most services, this happens within seconds; a small number of premium services take up to 24 hours to warm up.
4. Order in progress. Metrics accrue against your target link, visible from your dashboard.
5. Order completed. The full ordered quantity has been delivered, or the delivery window has ended (partial delivery is possible on some services — see Section 4).

Service timing is an estimate unless a specific accepted service states otherwise. Start and completion depend on service category, quantity, target eligibility, provider availability, and third-party platform conditions. Refill-labeled services are reviewed within their published refill window.

If the delivery pool for a service is exhausted before the full ordered quantity is delivered, the order status changes to "Partial" and the undelivered portion is refunded pro-rata to your wallet within 48 hours.

If we cannot start an order — for example, because the target link becomes private, the account is deleted, or the platform blocks our delivery pool — the order is cancelled and the full charge is refunded to your wallet within 24 hours of the failure being detected.

To ensure smooth delivery, you must:

• Keep the target account public (not private) while the order is in progress.
• Not delete the target post / video while the order is in progress.
• Not change the username / handle of the target account while the order is in progress.
• Provide only the exact URL of the target — not a search URL, shortener, or profile bio link.

Orders that fail because of changes to the target after submission are not eligible for refund.

Every order's dashboard page (at /dashboard/orders/<id>) records: the start-count of the metric, the delivered count over time, the final delivered count, and every ledger entry associated with the order. This constitutes proof of delivery.