Chargeback & Disputes Policy

Before opening a chargeback with your bank, please contact us — we resolve the majority of issues within 24 hours and, where the fault is ours, refund your wallet in full.

1. Email support@socialmediaboost.it.com with your order ID and the reason for the concern.
2. Or reach us on WhatsApp / Telegram — average reply time is under five minutes.

• Duplicate charge — reviewed against the payment-provider transaction record.
• Wallet not credited — re-credited or corrected after verified provider confirmation.
• Order failed to start — reviewed under our Refund Policy.
• Refill eligibility — services labelled "Refill" are reviewed within the service's published refill window.

A payment dispute is a serious step — it initiates a formal review with the payment provider, generally attracts provider or bank-imposed handling costs, and may take 30-90 days to resolve. When you open a dispute against socialmediaboost.it.com:

• Your wallet is frozen while the dispute is under review.
• Any related orders currently in flight may be cancelled.
• An investigation fee of PKR 7,000 may be added to your wallet as an offset for our processing costs.
• Accounts with a dispute-to-payment ratio above 0.4% are subject to closure.

For every chargeback we receive we submit to the card network the following evidence, as available:

• Customer registration IP, device fingerprint, email verification timestamp.
• Deposit and order timestamps with matching wallet ledger entries.
• Delivery evidence (metric snapshots pre- and post-order) for orders whose delivery is complete.
• Records of any prior support interaction relating to the transaction.
• Signed acceptance of these terms at signup.

Disputes filed after services have been delivered ("friendly fraud") are contested vigorously. Where a dispute is upheld in our favour, the disputed amount is re-debited from your wallet. Accounts found to be engaging in coordinated fraudulent disputes are terminated and, where losses exceed PKR 70,000, referred to law enforcement.

Payment concerns are handled by our Disputes team at disputes@socialmediaboost.it.com. Include your order ID, the last four digits of the payment method used, and a description of the issue.