Complaints & Grievance Redressal Policy

socialmediaboost.it.com takes every complaint seriously. Whether you disagree with a decision we've made, believe a service was delivered incorrectly, or have a concern about how your data is being handled, we want to hear from you — and we will resolve your complaint fairly, promptly, and free of charge.

You may lodge a complaint by any of the following channels:

1. Support ticket. Open a ticket at /dashboard/support.
2. Email. Write to complaints@socialmediaboost.it.com.
3. WhatsApp / Telegram. Message the numbers listed on /contact.
4. Postal mail. To our registered office address published on /about/company.

Please include: your account username, a clear description of the complaint, any relevant order or transaction IDs, and the outcome you are seeking.

1. Acknowledgement — within 24 hours. We confirm receipt of your complaint and give you a reference number.
2. Investigation — within 5 business days. A Level 1 Complaints Officer reviews the facts and communicates a proposed resolution.
3. Escalation — Level 2. If you are not satisfied, you may escalate to the Head of Customer Experience, who will respond within 5 further business days.
4. Escalation — Level 3. If still unresolved, the matter is referred to the Grievance Redressal Officer (details below) who will issue a final written decision within 30 days of the original complaint.

Our Grievance Redressal Officer is the point of contact for any complaint that has not been resolved through the standard channels, and for statutory complaints under applicable consumer-protection laws (including but not limited to India's Consumer Protection Act 2019 and Pakistan's Consumer Protection Rules).

• Email: gro@socialmediaboost.it.com
• Working hours: Monday–Friday, 09:00–18:00 (local time of our registered office)
• Response time: within 30 days of the escalation

If you remain dissatisfied after our final response, you may escalate to the relevant external authority — for example:

• European Union residents — the data-protection authority of your country of residence, or the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
• United Kingdom residents — the Information Commissioner's Office (ICO) for data matters or the Financial Ombudsman Service for payment matters.
• India residents — the appropriate consumer-forum under the Consumer Protection Act 2019.
• Pakistan residents — the Consumer Protection Council in your province.

We retain a record of every complaint, the investigation, and the outcome for a minimum of 5 years. Anonymised complaint statistics are reviewed monthly as part of our service-quality program.